KON | Create Interactive Avatars to Engage Your Audience

The Challenge

The bank faced stagnant foot traffic in physical branches, inefficient customer onboarding, and inconsistent service quality across its 150+ global locations. With 35% of customers abandoning account-opening processes due to lengthy paperwork and 40% of support queries requiring human intervention, the bank needed a scalable solution to modernize branch experiences and reduce operational costs.

The Solution

KON CANDY's AI Agentic Avatar was deployed across high-traffic branches as a holographic banking assistant: 1. 24/7 Multilingual Support - Conducted natural language interactions in 12 languages - Operated via voice/motion control 2. Interactive Product Demos - Projected 3D holograms of credit cards - Visualized loan terms and investment portfolios - Provided immersive explanations 3. Queue Management - Directed customers to self-service kiosks - Routed complex queries to human staff 4. Document Automation - Scanned IDs and populated forms - Authenticated users via integrated biometrics

Key Features

Dynamic script adaptation: avatars adjusted messaging on real-time audience sentiment analysis

Cross-Platform Consistency: unified brand voice across TikTok, LinkedIn, and email campaigns

ROI Tracking Dashboard: real-time attribution modeling showing avatar-driven revenue contributions

Implementation

The bank integrated KON CANDY's holographic AI avatars into their branch network, creating an innovative banking experience that combines cutting-edge technology with personalized service. The system was designed to handle routine transactions while providing an engaging, futuristic interface for customers.

Results

50% increase in customer engagement time at branches using holographic displays
30% reduction in account-opening time (from 45 to 31 minutes)
25% higher cross-sell conversion rates for premium products using personalized AI recommendations
60% decrease in teller workload on routine inquiries
90% customer satisfaction with multilingual support, particularly among non-native speakers

Summary

✓Enhanced accessibility: Borrowed avatar-led customer service strategies proven to boost satisfaction
✓Operational efficiency: Deployed multilingual conversational AI akin to Dyna Avatar's banking solutions
✓Personalized care: Used holograms to simplify complex financial data, similar to AI CEO announcements

"KON CANDY transformed our branches into innovation hubs. Customers now experience seamless, futuristic banking, while our staff focuses on high-value advisory roles."

Chief Digital Officer

Multinational Bank

KON CANDY AI Agentic Avatar Revolutionises Digital Banking CX