KON | Create Interactive Avatars to Engage Your Audience

The Challenge

The hospital faced rising patient anxiety in waiting areas, inefficient triage processes, and language barriers among diverse patient populations. Manual check-ins and static informational displays led to prolonged wait times (avg. 50+ minutes) and a 20% drop in patient satisfaction scores.

The Solution

KON CANDY's AI Agentic Avatar was deployed in lobbies and clinics as an interactive healthcare concierge: 1. Multilingual Triage - Conducted preliminary symptom checks in 8 languages - Used NLP for accurate assessment - Prioritized urgent cases 2. Wayfinding & Education - Guided patients to departments via holographic maps - Explained procedures through 3D anatomical models 3. Emotion-Aware Support - Detected patient stress via voice analysis - Adjusted responses to provide calming interactions 4. Virtual Health Coach - Delivered post-discharge care reminders - Provided medication instructions through personalized holographic sessions

Key Features

Voice Recognition: accurately processed queries in noisy branch environments

Analytics Dashboard: tracked customer interactions to optimize product placement and staff training

Hybrid Displays: overlaid holographic calculators onto physical documents for real-time simulations

Implementation

The hospital network integrated KON CANDY's holographic AI avatars into their waiting areas and clinics, creating an innovative healthcare experience that combines cutting-edge technology with compassionate care. The system was designed to handle routine interactions while providing an engaging, supportive interface for patients.

Results

35% reduction in average wait times (50 → 32 minutes)
40% increase in patient satisfaction scores, driven by real-time multilingual support
25% fewer missed appointments due to AI-driven SMS/email reminders with holographic previews
90% engagement rate with KON CANDY's preventive health tutorials
15% decrease in nurse workload on administrative tasks, redirected to critical care

Summary

✓Enhanced accessibility: Borrowed AI patient simulation techniques for realistic, scenario-based interactions
✓Operational efficiency: Deployed emotion detection akin to Deloitte's healthcare avatars, ensuring empathetic responses
✓Personalized care: Reduced call center load by resolving 30% of routine inquiries autonomously

"KON CANDY's avatar transformed our waiting areas into interactive care hubs. Patients now receive instant, compassionate guidance, while our staff focuses on delivering exceptional treatment."

Chief Nursing Officer

Regional Hospital Network

KON CANDY AI Agentic Avatar Enhances Patient Engagement in Healthcare